First class service – pleasant, personable, professional, and on time
I want to contact you regarding the recent work your firm did for me in removal, cleaning, and rehanging drapes. I was on site when your folks, Patrick and Melvin, returned and installed the drapes. They could not have been more pleasant, personable, and professional. They were on time, installed the drapes quickly and correctly, and were very pleasant to deal with. The cleaning of the drapes was very successful, and the few wrinkles have “hung out” as Patrick and Melvin said they would.
Realizing that this was a very small job, I am amazed at the service I have gotten from your firm. From my first phone conversation (Kee, Kay, Kasey- not sure which), to the finished product, it has been first class. I am fairly certain that your profit margin on this project was all but non-existent, but be assured that I will contact you in the future with any additional work, which hopefully may be more lucrative.
Mike Barr, Property Manager/Vane Brothers
Grateful for your service
I just called to let you know how thankful I am for your services and how pleased I was with my entire order. You were fantastic! and I would recommend you to anyone! Even with my COPD everything turned out so well. Everyone from your company, from the first person who contacted me, have all had positive and uplifting attitudes! You have all been courteous, polite, trustworthy, and just excellent! I prayed that the Lord would bless everyone in your company because of what a blessing you have been to me! You have all been so thoughtful and considerate. You are excellent when it comes to service and your company has the personal touch that I haven’t experienced with anyone else. With other companies I have felt like just a number, but with you I really felt like you cared for me even though I know you are dealing with a lot of other people too. I am so grateful for your service.
Linda Phillips
Like a miracle
You were the only ones in this whole process that provided real relief for me and my husband and we are so thankful for your company. I have been so impressed by your service throughout the whole process and I will be putting this in writing. You have a great name, “Textile Restorations” because you “restored my and my husband’s life!” My clothes came back smelling so fresh, they were all so crisp and so neat. I thought it was like a miracle how nice everything came back! Your customer service has been excellent, your field employees have been so wonderful and helpful. I am also going to call my adjuster this morning and tell her what a great job you’ve done!
Debbie Saunders
Happy, appreciative, and impressed
I am so happy and appreciative of your services! I was very impressed by your Field Representative Chris and I would give him “a 100 percent!” I was so surprised that he was willing to help make my beds up. I ask that you tell Chris thank you and tell his manager what a great job he did! I was also very impressed with the clothes-my clothes have never been so clean in my life! They are wonderful!
Estella Perry
Clothing cleaner than ever before!
My final delivery went very well and Moultrie did a really great job. He was very polite and insisted on bringing everything in and putting it up himself. I was so happy about my clothing items- they were cleaner than they had ever been before!
Ronald Hall
The best and fastest service possible
We suffered an unusual vandalism at our church. As our loss was extensive, we needed the best and fastest service possible. We made an agreement with A&I Fire and Water Restoration Company to complete our work. As part of their sub-contracting, they arranged for you to clean all the choir robes, fabric blinds, table covers and other miscellaneous items. You cleaned all these items in a professional manner and returned them in a good time frame. You are complimented in completing this important job. I would recommend you to anyone who might need your service. May God’s blessings be with you.
Al Beard, Calabash Presbyterian Church
Very thorough, helpful, very professional, on time
Freddy was very thorough and helpful on the initial pickup, very professional, on time and helpful.
Jerry Schultz
People were nice, very satisfied
Your people were nice, and I am very satisfied with your work.
Tony and Deb Lovette
Really helpful
Henry and Melody were both really helpful; overall I am very satisfied with your work.
Bryan Koon
Very helpful, on time
Your employees were very helpful, on time, and I am happy with the work you did for me.
Jackie Hardy
We’re experts in successful delicate restoration projects and have many satisfied high profile clients including celebrities, socialites, key media figures, corporate CEOs, and professional athletes.
We Restore
Dry clean items
Household fabric items
Bulk laundry
Shoes, purses and luggage
Heirloom items such as quilts and tapestries
Wedding Attire
Fur and Leather
Stuffed animals and dolls
Window treatments
Outerwear, hunting wear, and sports wear
Because we specialize in fabric restoration only, we are able to give professional attention to the items an every day drycleaner cannot adequately process.
This commitment to fabric restoration speaks for itself – we’ve been rated #1 in the country, our restoration rate is 98.6% compared to the industry standard of 85%, and our customer satisfaction rating is 99.96%
We’re on your schedule and here to save you time.
We are organized to respond to losses quickly and efficiently, being onsite within hours of your call.
We pick up and deliver. We ensure an itemized estimate gets to the adjuster or contractor within 72 hours or less.
We’re on call 24/7 for emergency services.
We work diligently to ensure immediate need items are returned within 24 hours when necessary.
Highly Detailed Inventory Processes
On each claim, we conduct a photographic inventory of each room, as well as a comprehensive itemized inventory of all textile contents by location in each room.
Both inventories are available to the client and Adjuster or Contractor. Once in our facility, every item in a customer’s order receives an electronic bar code, which is scanned at every step of the restoration process.
This allows us to electronically manage each and every item throughout the entire restoration process, and to ensure that our customers receive back every item we removed from their site.
Revolutionary Patented Cleaning Process
In 2002, Bryan Folk developed a new application process for ozone to clothing and fabric items in order to permanently remove odors from textile items.
This process decreased the deodorization cycle time for fabric items from the traditional 24-hour cycle to a 1-hour cycle. Not only is this process more time and labor efficient, it is more thorough, and has therefore been one of the main contributing factors leading to the ability of Textile Restorations to salvage 98% of all items affected by fire, smoke, water or mold. The industry expectation for salvage rate is 85%. This means that on every claim where Textile Restorations is called in, the insurance company is only paying 2% toward replacement cost, which translates to a tremendous monetary savings for the carrier.
For the insured, this means that your items with sentimental value, like your wedding gown, child’s favorite stuffed animal, or your grandma’s quilt, can be saved 98 times out of 100.
Restoring your way of life… one garment at a time!
Drycleaning and Laundry Institute Certified
